Privacy policy
Last Updated : 21 Dec 2025
At Smartecarts, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your data when you visit or make a purchase from www.smartecarts.com.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. About Us
Smartecarts is an Indian online shopping platform offering quality and problem-solving products to customers across India.
We operate in compliance with applicable Indian laws and follow responsible data handling practices
2. Information We Collect
When you visit or shop on Smartecarts, we may collect the following information:
a) Personal Information
- Full Name
- Mobile Number
- Email Address
- Billing & Shipping Address
b) Payment Information
- Payments are processed through secure third-party payment gateways
- We do NOT store your debit/credit card details, UPI ID, CVV, or bank information
c) Order Information
- Products purchased, returned, or cancelled
- Order history and transaction status
d) Technical Information
- IP address
- Browser type and device information
- Cookies, log files, and usage data
e) Customer Support Information
- Messages shared via WhatsApp, email, or contact forms
- This information is used only for order-related communication and customer support
3. How We Use Your Information
We use customer information to:
- Process, ship, and deliver orders
- Communicate order confirmations, updates, and support responses
- Verify transactions and prevent fraud
- Improve website performance and user experience
- Send offers or promotional messages only if you opt in
You can unsubscribe from marketing communication at any time.
4. Sharing of Information
We share customer data only when necessary, with trusted third parties such as:
- Shopify – Website hosting and checkout services
- Payment gateway partners – Secure payment processing
- Courier & logistics partners – Order delivery
- Government or legal authorities – If required under Indian law
❌ We do not sell, rent, or trade your personal information to third parties.
5. Cookies Policy
Cookies help us to:
- Maintain shopping cart functionality
- Remember customer preferences
- Analyze website traffic and performance
You may disable cookies through your browser settings, but some features of the website may not function properly.
6. Data Retention
We retain customer data only for as long as necessary to:
- Fulfill orders and provide customer support
- Comply with Indian tax laws, consumer protection laws, and IT Act, 2000
- Resolve disputes and prevent fraudulent activities
7. Your Rights (As per Indian Law)
You have the right to:
- Access your personal data
- Request correction of incorrect or outdated information
- Request deletion of data (subject to legal requirements)
- Opt out of promotional communication
📧 For privacy-related requests, contact us at: smartecarts111@gmail.com
8. Children’s Privacy
Smartecarts does not knowingly collect personal data from individuals below 18 years of age.
If such information is identified, it will be deleted immediately.
9. Data Security
We follow reasonable security practices as required under Indian law, including:
- SSL-secured website
- Secure Shopify infrastructure
- Encrypted payment processing
However, no method of online transmission or storage is 100% secure.
10. Third-Party Links & Services
Our website may contain links or integrations with third-party platforms such as payment providers or delivery partners.
Smartecarts is not responsible for the privacy practices of these third-party websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page and will apply immediately upon publication.
12. Contact Us
For any privacy concerns or support, contact us at:
📧 Email: smartecarts111@gmail.com
💬 WhatsApp Support: Available on our website