Shipping policy

Last Updated : 21 Dec 2025

At Smartecarts, we aim to deliver your orders in a timely and reliable manner. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing Time

  • Orders are usually processed within 1–3 business days after order confirmation.
  • Orders placed on weekends or public holidays may be processed on the next working day.

2. Shipping & Delivery Timeline

  • Estimated delivery time: 5–7 business days from the date of dispatch.
  • Delivery timelines are estimates and may vary due to:
    • Courier or logistics delays
    • Weather conditions
    • Serviceable location limitations
    • Operational or unforeseen circumstances

👉 Delivery timelines are indicative and not guaranteed.

3. Shipping Coverage

  • We ship across most serviceable locations in India.
  • Delivery availability may vary based on your pin code.

4. Shipping Charges

  • Shipping charges (if applicable) are clearly displayed at checkout before order confirmation.
  • Any additional charges (such as COD charges, if applicable) will also be shown at checkout.
  • Shipping charges are non-refundable, unless otherwise stated.

5. Order Tracking

  • Once shipped, tracking details will be shared via WhatsApp or SMS.
  • Tracking updates may take 48–72 hours to become active.

6. Cash on Delivery (COD)

  • COD is available on selected products and locations only.
  • COD availability depends on pin code and order value.
  • Additional COD charges may apply (shown at checkout).
  • OTP or call verification may be required before dispatch.

7. Delayed, Lost, or Undelivered Orders

  • Delays may occur due to reasons beyond our control.
  • Smartecarts is not responsible for delays caused by incorrect address details.
  • Once an order is marked delivered by the courier, we are not liable for lost or stolen packages.

8. Address Accuracy

  • Customers must provide complete and accurate shipping details.
  • Re-delivery due to incorrect address may attract additional charges.

9. Partial Shipments

  • Items from the same order may be delivered separately.
  • Tracking details will be shared for each shipment where applicable.

10. Changes to Shipping Policy

We reserve the right to update this Shipping Policy at any time.
Changes will be posted on this page and apply to future orders.

11. Contact Us

📧 Email : smartecarts111@gmail.com
💬 WhatsApp support : Available on our website